FAQ's

FAQs

• Can I send you Human Ashes?
  Yes – for more for information on our human specific collections see www.celtic-ashes.com

• Do you ship international?
  Yes – anywhere in the world. If you think we might not ship to you - we do! Just ask if you have any questions!
  
  
• Are you in the USA?
  We have offices in both Dublin and New York City and are happy to serve you from both!
  
  
• How much of the ash do I need to send?
  We only need a very small amount so less than a small teaspoon.

• Where are you based?
  Dublin, Ireland but we don’t take ‘house calls’ unfortunately as it has proven too painful for us to see our customers grieving over their pets in the past so we chose to only do business online. It brings back too many memories and we are highly emotional sponges! We hope you understand.
  
  
• Can hair be used instead of ashes?
  Yes – but only in the Encased range or you can use it yourself in the Personal range.
  
  
• Can I use other colors than those listed?
  Yes – you can decide what color you would like – just detail it in the notes section so we can see if we have that color.
  
  
• Does the pendant piece come with a chain included?
  Yes – you can decide what length chain you would like in the drop down menus provided.
  
  
• Does the charm piece come with a bracelet included?
  No – only a link to add it to a charm bracelet as in photos.
  
  
• Are the Pendants made with real Silver?
  All Sterling Silver pendants are .925 Sterling Silver. All of the Sterling Silver is 100% Guaranteed. As a side note Sterling Silver can tarnish with perfumes and deodorants or other substances so if this happens you can clean your piece with some polishing cloth. Treat with care.
  
  
• Are the Pendents made with real Gold?
  All Gold pendants are 9ct Gold. Again if it tarnishes in any way with perfumes or deodorants you can clean it with a polishing cloth.
  
  
• Are the Pendants strong enough for everyday wear?
  The Glass Pendants are made of borosilicate glass that won’t shatter. We use a Super Strength Super Glue where needed. Each piece has been made and tried and tested for wear every day. BUT please keep in mind that these are delicate pieces of jewellery and should not be subjected to mishandling or heavy lifting or misuse of any kind.